Privacy Policy for Borderless Piano

Last Updated: 29 September 2025

Introduction

Borderless Piano ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website at https://www.borderlesspiano.com, our iOS app, our Android app, and access our pre-recorded piano courses (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our Services.

This Privacy Policy applies to information we collect directly from you through our website and mobile applications. Please note that our course platform provider, Kajabi, also processes data on our behalf as our service provider. You can review Kajabi's privacy practices at https://legal.kajabi.com/policies/privacy.

1. Information We Collect

We collect information to provide you with access to our piano courses and improve your learning experience across all platforms.

a) Information You Provide Directly

  • Account Information: Name and email address when you create an account
  • Payment Information: Billing details processed securely through Kajabi Payments, Stripe, PayPal, or in-app purchases (we do not store full credit card numbers)
  • Course Enrollment: Which courses you've purchased or enrolled in
  • Support Requests: Information you provide when contacting us for help
  • Newsletter Signup: Email address if you choose to subscribe to our newsletter
  • Form Submissions: Any information you provide through contact forms or surveys
  • App Reviews: Feedback provided through app stores

b) Information Collected Automatically

Website Data:

  • Usage Data: Course viewing history, progress tracking, completion rates, and lesson engagement
  • Device Information: Browser type, operating system, device type, screen resolution
  • Access Information: IP address, login times, pages visited, referring URLs
  • Cookies and Tracking: Session cookies, preference cookies, and analytics cookies

Mobile App Data:

  • Device Information: Device ID, device model, operating system version, app version
  • App Analytics: Screen views, feature usage, session duration, crash reports
  • Performance Data: App loading times, video playback quality, download speeds
  • Network Information: WiFi vs. cellular usage for optimization
  • Push Notification Tokens: If you enable notifications
  • Offline Viewing: Downloaded content tracking (if applicable)

c) Mobile App Permissions

Our iOS and Android apps may request the following permissions:

Optional Permissions:

  • Notifications: To send practice reminders, course updates, and new content alerts
  • Storage/Media: To download courses for offline viewing (if available)
  • Network Access: To stream video content and sync progress

You can manage these permissions in your device settings at any time. The app will function without optional permissions, though some features may be limited.

d) Information from Third Parties

  • Payment Processors: Transaction confirmations from Kajabi Payments, Stripe, PayPal, Apple App Store, or Google Play Store
  • Course Platform: Learning analytics and engagement data from Kajabi
  • Analytics Services: Usage patterns from Google Analytics (with IP anonymization enabled) and mobile analytics platforms
  • App Stores: Installation and update information from Apple App Store and Google Play Store

2. Age Requirements

Users of our Services must be at least 18 years old to create an account and purchase courses.

For students under 18:

  • A parent or guardian must create and manage the account
  • The parent or guardian is responsible for supervising the child's use of our Services
  • We do not knowingly collect personal information directly from children under 13

If you believe a child under 13 has provided us with personal information without parental consent, please contact us at [email protected] and we will delete that information.

3. How We Use Your Information

We use your information for the following purposes across our website and mobile apps:

Service Delivery

  • Provide access to purchased piano courses on web and mobile
  • Track your learning progress and sync across devices
  • Process payments and manage subscriptions (including in-app purchases)
  • Enable offline viewing of courses (mobile apps)
  • Optimize video streaming based on your connection
  • Manage your account across all platforms

Communication

  • Send push notifications about course updates (mobile apps, if enabled)
  • Send important account and course emails
  • Respond to your support requests and inquiries
  • Send marketing emails about new courses (only with your consent)
  • Provide customer support via in-app messaging or email

Platform Improvement

  • Improve our courses, website, and mobile app experience
  • Analyze usage patterns to enhance features
  • Debug technical issues and maintain platform security
  • Optimize app performance and video playback
  • Develop new features based on user behavior
  • A/B test new functionality

Legal and Security

  • Protect against fraud and unauthorized access
  • Enforce our terms of service and policies
  • Comply with legal obligations and tax requirements
  • Comply with app store policies and requirements
  • Defend against legal claims when necessary

4. Legal Basis for Processing (For European and UK Users)

If you are in the European Economic Area (EEA) or United Kingdom, we process your data based on the following legal grounds:

Performance of Contract

We process data necessary to:

  • Provide the courses you've purchased
  • Process your payments
  • Manage your account
  • Deliver customer support

Consent

We rely on your consent for:

  • Marketing emails and newsletters
  • Optional features and services
  • Use of certain cookies (see Cookie section)

You can withdraw consent at any time through your account settings or by contacting us.

Legitimate Interests

We process data based on our legitimate business interests for:

  • Improving our services and user experience
  • Fraud prevention and platform security
  • Analytics to understand course usage
  • Responding to your non-contractual inquiries

We conduct legitimate interest assessments to ensure your rights are not overridden.

Legal Obligations

We process data when required by law for:

  • Tax and accounting records
  • Legal claims and disputes
  • Regulatory compliance

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We share your data only as follows:

Service Providers

We share information with trusted service providers who help us operate our business:

  • Kajabi, LLC: Our course platform provider (operates as our data processor under GDPR)
    • Hosts course videos and content
    • Manages user authentication and access
    • Tracks learning progress
    • Syncs data between web and mobile
    • Processes some payments through Kajabi Payments
  • Payment Processors:
    • Stripe and/or PayPal for web payments
    • Apple App Store for iOS in-app purchases
    • Google Play Store for Android in-app purchases
    • Only receive information necessary to process transactions
  • Mobile App Services:
    • App hosting and content delivery networks (CDNs)
    • Push notification services (Firebase Cloud Messaging, Apple Push Notification Service)
    • Mobile analytics providers (with privacy-friendly settings)
    • Crash reporting tools for app stability
  • Communication Tools:
    • Email service providers for transactional and marketing emails
    • Customer support tools for managing inquiries
    • In-app messaging services
  • Analytics Providers:
    • Google Analytics (with IP anonymization) for website
    • Mobile app analytics for usage insights
    • Only receive anonymized or aggregated data

App Store Requirements

  • We share limited data with Apple and Google as required for app distribution
  • This includes app performance metrics and crash reports
  • User privacy is maintained per app store guidelines

Legal Requirements

We may disclose information when required by:

  • Court orders or subpoenas
  • Government or regulatory requests
  • Law enforcement investigations
  • App store policy violations
  • Our legal obligations

Business Transfers

If Borderless Piano is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email and/or prominent notice in our apps and website before your information becomes subject to a different privacy policy.

With Your Consent

We may share information for any other purpose with your explicit consent.

Protection of Rights

We may share information when we believe it's necessary to:

  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our users or the public
  • Prevent fraud or security threats
  • Enforce our terms of service

6. Kajabi Platform Relationship

Our Relationship with Kajabi

Borderless Piano uses Kajabi, LLC as our course delivery platform across web and mobile. It's important to understand how this relationship works:

  • We are the Data Controller: Borderless Piano determines why and how your personal information is processed
  • Kajabi is our Data Processor: Kajabi processes your data on our behalf according to our instructions
  • Data Location: Your course data is stored on Kajabi's secure servers in the United States
  • Security: Kajabi employs industry-standard security measures including encryption at rest and in transit
  • Cross-Platform Sync: Kajabi enables seamless synchronization between web and mobile apps

What Kajabi Can Access

When you use our courses on any platform, Kajabi's system:

  • Stores your account credentials (encrypted)
  • Tracks course progress and completion across devices
  • Manages video streaming and content delivery
  • Syncs your learning data between web and mobile apps
  • Processes payments (if using Kajabi Payments)
  • Provides us with analytics about course usage
  • Enables offline content access (where applicable)

Mobile App Integration

  • Kajabi provides the backend infrastructure for our mobile apps
  • Your progress on mobile syncs automatically with the web platform
  • Login credentials work across all platforms
  • Purchase history is unified across web and mobile

Kajabi's Compliance

  • Kajabi is GDPR compliant and participates in the EU-U.S. Data Privacy Framework
  • Kajabi has Standard Contractual Clauses in place for international data transfers
  • Kajabi maintains SOC 2 Type II certification for security
  • You can learn more about Kajabi's privacy practices at https://legal.kajabi.com/policies/privacy

Your Rights Regarding Kajabi

  • We remain responsible for how your data is processed by Kajabi
  • Any data requests should be directed to us at [email protected]
  • We will coordinate with Kajabi to fulfill your data rights requests
  • You can access your data through both web and mobile platforms

7. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures across all platforms:

Technical Safeguards

  • Encryption: All data transmission uses SSL/TLS encryption (HTTPS for web, encrypted connections for apps)
  • Password Protection: Passwords are hashed and salted, never stored in plain text
  • Secure Hosting: Course platform uses enterprise-grade security through Kajabi
  • App Security:
    • Certificate pinning for secure API connections
    • Secure storage for offline content
    • Biometric authentication support (Face ID, Touch ID, fingerprint)
  • Payment Security: PCI-compliant payment processing through certified providers
  • Access Controls: Role-based access limiting who can view personal information

Mobile App Security

  • Secure Communication: All app-to-server communication is encrypted
  • Local Storage: Any cached data on devices is encrypted
  • Session Management: Automatic timeout for inactive sessions
  • App Integrity: Regular security updates through app stores
  • No Local Payment Data: Payment information is never stored on devices

Organizational Safeguards

  • Regular security training for anyone with data access
  • Confidentiality agreements with all service providers
  • Regular review of security practices
  • Incident response procedures for potential breaches
  • Regular security audits and penetration testing

Your Security Responsibilities

  • Keep your password secure and unique
  • Don't share your login credentials
  • Log out of your account on shared devices
  • Keep your mobile apps updated to the latest version
  • Use device lock screens and biometric security
  • Notify us immediately of any unauthorized access
  • Keep your account information up to date

Breach Notification

In the unlikely event of a data breach that may affect your personal information:

  • We will notify affected users within 72 hours of discovery
  • We will provide information about what occurred and steps being taken
  • We will offer appropriate remediation if needed
  • We will notify relevant authorities as required by law
  • App users will receive push notifications if enabled

While we implement robust security measures, no internet or mobile transmission is 100% secure. We cannot guarantee absolute security but commit to using industry best practices.

8. Data Retention

We retain your information only as long as necessary for the purposes outlined in this Privacy Policy:

Retention Periods

Data Type Retention Period Reason
Active Account Data Duration of account plus 3 years Service delivery, reactivation possibility
Course Progress While account is active Enable course re-access and completion tracking
Payment Records 7 years from transaction Tax, accounting, and legal requirements
Support Communications 2 years from last interaction Quality assurance and follow-up
Marketing Preferences Until you unsubscribe Respect your communication choices
Inactive Accounts 3 years, then anonymized/deleted Potential reactivation period

Factors Affecting Retention

We determine retention periods based on:

  • The nature and sensitivity of the information
  • Legal, tax, and accounting requirements
  • Whether you have an active subscription
  • Potential legal claims or disputes
  • Your specific requests regarding your data

Kajabi Platform Retention

  • While your account is active with us, Kajabi retains your course data
  • If we cancel our Kajabi subscription, we will notify you about data migration or deletion
  • Kajabi follows its own retention policies for platform-level data

Your Right to Deletion

You can request deletion of your personal information at any time by contacting [email protected]. Note that:

  • Deletion removes your course access immediately
  • We must retain certain records for legal compliance
  • Deletion requests are processed within 30 days
  • Some anonymized data may be retained for analytics

9. Your Privacy Rights

You have important rights regarding your personal information. The specific rights available may depend on your location.

Rights for All Users

Access Your Information

  • Request a copy of the personal information we hold about you
  • Understand how we use your information
  • See who we share it with

Correct Your Information

  • Update inaccurate or incomplete personal information
  • Modify your account details directly in your account settings

Delete Your Information

  • Request deletion of your account and personal information
  • Note: This will immediately remove your course access
  • Some information must be retained for legal compliance

Download Your Data (Portability)

  • Receive your data in a structured, commonly used format
  • Includes course progress, purchase history, and account information
  • Does not include course content (our intellectual property)

Control Marketing Communications

  • Opt-out of marketing emails via unsubscribe link or account settings
  • Manage your communication preferences
  • Note: You cannot opt-out of transactional emails while enrolled

Additional Rights for European (GDPR) Users

Object to Processing

  • Object to processing based on legitimate interests
  • Object to direct marketing at any time

Restrict Processing

  • Request temporary suspension of data processing
  • Available while we verify data accuracy or assess objection requests

Withdraw Consent

  • Withdraw previously given consent at any time
  • Does not affect lawfulness of processing before withdrawal

Data Protection Authority

Additional Rights for California Residents (CCPA/CPRA)

Right to Know

  • Categories of personal information collected
  • Sources of information
  • Purposes for collection
  • Categories of third parties we share with

Right to Delete

  • Request deletion with some exceptions
  • We'll also instruct service providers to delete

Right to Non-Discrimination

  • No discrimination for exercising privacy rights
  • No difference in service quality or pricing

Right to Opt-Out

  • We do not sell personal information
  • You can opt-out of certain analytics cookies

How to Exercise Your Rights

Submit a Request Email: [email protected] Subject Line: "Privacy Rights Request"

What to Include:

  • Your full name and email address
  • Specific right(s) you wish to exercise
  • Any relevant details about your request

Verification Process:

  • We may ask for information to verify your identity
  • This protects your data from unauthorized access
  • Verification typically requires email confirmation

Response Timeline:

  • Acknowledgment: Within 3 business days
  • Completion: Within 30 days (45 days for complex requests)
  • Extensions: We'll notify you if we need more time

10. Cookies and Tracking Technologies

We use different tracking technologies depending on how you access our Services:

Website Cookies

What Are Cookies? Cookies are small text files placed on your device when you visit our website that help us:

  • Remember your login status
  • Save your preferences
  • Track course progress
  • Analyze website usage
  • Improve our services

Types of Cookies We Use:

Essential Cookies (Always Active)

  • Required for the website to function
  • Enable login, course access, and security features
  • Cannot be disabled while using our website

Functional Cookies

  • Remember your preferences (language, playback speed)
  • Enhance your user experience
  • Store recently viewed courses

Analytics Cookies

  • Help us understand how you use our website
  • Google Analytics (with IP anonymization)
  • Aggregate data about course popularity

Marketing Cookies (With Consent)

  • Track effectiveness of our marketing campaigns
  • Help us show relevant content
  • May be used for retargeting (with explicit consent only)

Mobile App Tracking

Our mobile apps don't use cookies but employ similar technologies:

App Analytics

  • Usage patterns and feature engagement
  • Crash reporting and performance metrics
  • Anonymous device identifiers
  • Opt-out available in app settings

Advertising Identifiers

  • iOS: IDFA (Identifier for Advertisers) - only with your permission
  • Android: Google Advertising ID - can be reset in device settings
  • Used only for attribution and analytics, not targeted advertising

Kajabi's Tracking

Since our courses are hosted on Kajabi, their platform uses tracking for:

  • Video playback optimization
  • Progress tracking across devices
  • Session management
  • Platform analytics

For details on Kajabi's cookies, visit: https://legal.kajabi.com/policies/cookie-notice

Managing Tracking Preferences

Website Controls

  • Browser settings to block or delete cookies
  • Cookie preference center on our website
  • Note: Blocking essential cookies will prevent course access

Mobile App Controls

  • iOS: Settings > Privacy > Tracking (to control app tracking)
  • Android: Settings > Privacy > Ads (to reset advertising ID)
  • In-app settings for analytics preferences

Third-Party Opt-Outs

Do Not Track

We currently do not respond to Do Not Track (DNT) browser signals as there is no industry standard. However, you can use the preference management options above to control tracking.

11. Children's Privacy

Age Requirements

  • Account Creation: Must be 18 years or older
  • Course Access: All ages welcome with appropriate supervision

For Parents and Guardians

If you're enrolling a child in our piano courses:

Account Management

  • You must create and manage the account
  • Use your own email and payment information
  • You are responsible for your child's use of the Services

Children Under 13

  • We do not knowingly collect information directly from children under 13
  • All account information should be in the parent/guardian's name
  • Parents can request access to or deletion of any information

Teens 13-17

  • Should use the platform under parental supervision
  • Parents maintain full access to the account
  • Enhanced privacy protections automatically apply

Educational Content

  • All course content is appropriate for students of all ages
  • No social features, comments, or interaction with other users
  • No behavioral advertising or marketing to children
  • Focus solely on piano education

Parental Rights

Parents and guardians can:

  • Review information associated with the account
  • Request corrections or deletions
  • Control all account settings
  • Monitor course progress
  • Cancel or pause access at any time

Reporting Concerns

If you believe a child has created an account without parental consent or we have inadvertently collected information from a child under 13, please contact us immediately at [email protected] and we will delete the information.

11. Email Communications

We send different types of emails:

Transactional Emails (Cannot Opt-Out While Enrolled):

  • Purchase confirmations and receipts
  • Account security notices
  • Important course updates
  • Password reset requests

Marketing Emails (Optional):

  • New course announcements
  • Piano learning tips and resources
  • Special offers and promotions

You can unsubscribe from marketing emails using the link in any email or by contacting us.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own.

Data Location

  • Primary Processing: United States (where Kajabi's servers are located)
  • Service Providers: May be located globally
  • Your Access: Available worldwide with internet connection

Transfer Safeguards

For European/UK Users:

  • Kajabi participates in the EU-U.S. Data Privacy Framework
  • Kajabi has UK Extension to the EU-U.S. DPF certification
  • Standard Contractual Clauses are in place where required
  • All transfers comply with GDPR requirements

For All International Users:

  • We only work with service providers who ensure adequate data protection
  • All data transfers use encryption
  • We maintain contractual protections for international transfers

Your Rights Regarding Transfers

  • You can request information about transfer safeguards
  • EU/UK users can lodge complaints with local authorities
  • We will notify you of any changes to data location

By using our Services, you understand and consent to your information being transferred to and processed in the United States and other countries as necessary to provide our Services

13. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

14. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Course recommendations and progress tracking are based on:

  • Courses you've purchased
  • Your viewing history
  • General usage patterns

You always maintain full control over your course selections and learning path.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

How We Notify You

  • Minor Changes: Updated policy posted on our website and in apps
  • Material Changes:
    • Email notification to all users
    • In-app notification for mobile users
    • Pop-up notice on website
  • Effective Date: Changes effective 30 days after posting unless urgent

App Updates

  • Privacy policy updates may be included with app updates
  • Review update notes in App Store or Google Play
  • Latest version always available in app settings

What Constitutes Material Changes

  • New uses of your personal information
  • Changes to data sharing practices
  • Changes to your privacy rights
  • Changes to data retention periods
  • New tracking technologies or analytics

Your Options

  • Review the updated policy
  • Contact us with questions
  • Close your account if you disagree with changes
  • Continue using older app version (though updates recommended for security)

We encourage you to review this policy periodically. The "Last Updated" date at the top shows when we last revised it.

17. Mobile App Specific Information

App Store Compliance

Our iOS and Android apps comply with Apple App Store and Google Play Store privacy requirements:

Apple App Store (iOS)

  • Privacy nutrition labels accurately reflect our data practices
  • App Tracking Transparency (ATT) framework implemented
  • Sign in with Apple supported (if applicable)
  • Children's category compliance for educational apps

Google Play Store (Android)

  • Data safety section completed and maintained
  • Families Policy compliance for all-ages content
  • Google Play Services used in accordance with terms

Platform-Specific Features

iOS Features:

  • iCloud sync for preferences (optional)
  • Handoff support between devices
  • Screen Time integration for parental controls

Android Features:

  • Google account integration (optional)
  • Family Link support for parental controls
  • Backup to Google Drive (optional)

App Permissions Explained

Permission iOS Android Purpose Required?
Notifications ✓ ✓ Course updates, practice reminders No
Storage ✓ ✓ Offline course downloads No
Network ✓ ✓ Stream courses, sync progress Yes
Camera ✗ ✗ Not used N/A
Microphone ✗ ✗ Not used N/A
Location ✗ ✗ Not used N/A

In-App Purchases

  • Processed through Apple App Store or Google Play Store
  • Subject to platform payment terms
  • Refunds handled per platform policies
  • Purchase history synced across devices

App Analytics

We use privacy-focused analytics to improve app experience:

  • Crash reporting for stability
  • Performance monitoring
  • Feature usage statistics
  • All data anonymized where possible

Deleting the App

  • Uninstalling the app does not delete your account
  • Course progress is preserved on our servers
  • To fully delete data, request account deletion
  • Local app data is removed upon uninstall

18. Contact Us

18. Contact Us

We welcome your questions, concerns, and feedback about our privacy practices.

How to Reach Us

Email: [email protected]

In-App: Contact form in app settings (iOS and Android)

Website: Contact form at https://www.borderlesspiano.com/contact

Response Times:

  • General inquiries: 3-5 business days
  • Privacy rights requests: Within 30 days
  • Urgent security concerns: Within 24 hours

What to Include:

  • Your name and account email
  • Platform you're using (web, iOS, or Android)
  • Nature of your inquiry
  • Any relevant documentation

Privacy-Specific Requests

For data access, deletion, or other privacy rights requests, please include "Privacy Request" in your email subject line.

Complaints

If you're unsatisfied with our response:

  • EU/UK residents: Contact your local data protection authority
  • California residents: Contact the California Attorney General
  • All users: We'll work to resolve your concerns promptly

Borderless Piano
Website: https://www.borderlesspiano.com
Email: [email protected]
iOS App: Available on Apple App Store
Android App: Available on Google Play Store

Appendix: Definitions

To help you understand this policy, here are some key terms:

  • Personal Information: Information that identifies or could identify you
  • Data Controller: Entity that determines why and how personal information is processed (Borderless Piano)
  • Data Processor: Entity that processes personal information on behalf of the controller (e.g., Kajabi)
  • Cookies: Small files stored on your device to enhance functionality
  • Consent: Your freely given, specific, informed agreement to data processing
  • Legitimate Interest: A valid business reason for processing that doesn't override your rights

Accessibility

If you need this Privacy Policy in an alternative format due to a disability, please contact us at [email protected]and we will provide it in a format that meets your needs.

Thank you for trusting Borderless Piano with your piano education journey. We are committed to protecting your privacy while providing excellent online piano courses.